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If you’re using an iPad and you see the errors: No subscription found or This Apple ID doesn’t have a paid Microsoft 365 subscription, try resetting the apps. Go to iPad Settings. In Settings, tap to select one of your Office for iPad apps like Word, Excel, or PowerPoint.

One of my users got a notice in Office 2016 that he needed to reactivate his Office 365 subscription. After clicking reactivated a warning came up that “there was a problem with your Office 365 subscription, and we need your help to fix it“. The problem was that the registered license belonged to a user that was no longer working at our company and that license was revoked. So how can we remove the Office 365 license from this computer?

Office Suite Software 2020 Microsoft Word 2019 2016 2013 2010 2007 365 Compatible CD Powered by Apache OpenOffice for PC Windows 10 8.1 8 7 Vista XP 32 64 Bit & Mac -No Yearly Subscription PC/Mac OS X. No Office 365 Subscription Found I installed Word and bought the Office 365 Subscription through Mac App Store. I have tried to activate the program, but I get the message. Important: By February 28, 2017, Office 2013 version Office 365 ProPlus is no longer available for installation with an Office 365 subscription. Microsoft will no longer push any updates to Office 2013 suite of applications - complete details. When I open up Microsoft word, it says no office 365 subscription found when I have an account on my - Answered by a verified Microsoft Office Technician We use cookies to give you the best possible experience on our website.

Finding out the real problem

First I wanted to know why the license was not working anymore. In Office 365 the licenses are assigned to a user. When you remove the user and revoke the license then within 90-days the installed Office 2016 will no longer work. During this grace period, you can buy / re-assign the license to the new user.

Now to check if the computer in question is licensed by this user you can log in to Office 365 and goto the My Account page: https://portal.office.com/account/. Here you see an overview of the devices on which the license is used.

Another way to check who’s license is used for the Office Installation is to open Word or Outlook and go the File > Office Account

Here you see on the right side under the Office 365 Logo Belongs To.

Remove the Office 365 license

Removing the old Office 365 license from the computer is really simple. You can use PowerShell or CMD for the steps below:

1. Open PowerShell or CMD

First, we need to open PowerShell or CMD in Administrator mode. Click on Start and type PowerShell and right click on the icon. Select Run as Administrator

2. List current licenses

If you are using PowerShell run the following command to list activated licenses:

If you are using CMD then run the following cmd:

3. Finding the expiring license

The output of the command looks like below. There could be more than one key listed, so look for a license with a REMAINING GRACE or Grace Periode Expired line just above the last 5 characters of the product key.

Take a note of the 5 last characters of the product key that we need to remove.

4. Removing the product key

Run the command below to remove the license that is or is about to expire. Replace <key> with the 5 characters of the product key:

The command if you are using CMD:

Activating the license of the new user

If you need to activate a new license, you can just restart an Office program. The user just needs to login to active it again.

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This document will guide you through the steps needed to reconnect your local .pst file to your UW-Madison Office 365 Outlook profile.

Note: For details on .pst/.ost files, review Office 365 (Outlook for Windows/MacOS) - Data files documentation.

Important: By February 28, 2017, Office 2013 version Office 365 ProPlus is no longer available for installation with an Office 365 subscription. Microsoft will no longer push any updates to Office 2013 suite of applications - complete details.

How to identify the name and location of your personal folders file

Microsoft Outlook for Windows

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  1. Start Outlook.
  2. Click the File tab in the Ribbon, and then click the Info tab on the menu.
  3. Click the Account Settings tab.
  4. Click Account Settings again.
  5. Click Data Files.

    Checking the default locations in addition to verifying the existing location is always recommended as there might be some disconnected pst-files which you might have forgotten about but still like to keep anyway. The default locations to check are:

    • C:Users%username%AppDataLocalMicrosoftOutlook
    • C:Users%username%DocumentsOutlook Files

    You may have more than one .pst file you are using. Note the path and file name of each of these files. The name of any .pst file (other than the default - Outlook.pst) will be the same name within your folder structure.

  6. Click Close, click OK, and then click Exit and Log Off on the File menu to quit Outlook.

How to backup/copy your personal folders file (.pst)

Caution - the Office 365 support team does not recommend storing data locally for the following reasons:

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  • Security - if someone gets access to your computer, they can easily extract the data from the local data file.
  • Loss of data - if the data is not backed up, it cannot be recovered.
  • Deleted data - if deleted, Microsoft's recovery tool cannot be used to restore the data.

If you found a local pst file, use the instructions below to backup/copy. If you do not have one and want to create one, follow these instructions: create an Outlook data file. After you have created a local pst folder, you will need to manually move/copy items into it. If you use the move command, it will remove the item from within your Office 365 account and place it within your local folder. This means it will no longer be visible in Outlook on the web and can only be accessed from the computer where you have this local file configured.

  1. On the Start menu, point to Programs, and then click Windows Explorer.
  2. Browse through the files to the location of your .pst file (from above).
  3. Copy your .pst file to the location that you want.
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How to point Outlook to your new personal folders file

Important: If you have reconfigured Outlook with a new proflle, use the steps below to connect your pst file to this profile.

Microsoft Outlook for Windows

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  1. Click the File tab.
  2. Click Open and Export
  3. Click Open Outlook Data File.
  4. Search and find the .pst file you want to connect, and then click OK.
  5. On the File menu, click Exit.
  6. Restart Outlook.

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